Email: support@rigbill.dev We usually reply within one business day. Rigbill is invoicing for tradespeople — quote it, invoice it, get paid, from the van.
Tell us these three things and we can usually answer in one reply instead of three:
If it involves a specific document, give us its number (like INV-0042). Please do not send us your customer's details unless we ask — we do not need them to fix most problems.
Settings → Delete account, inside the app. You do not need to email us or wait for a reply. You are offered a copy of your data first. Deletion removes your sign-in account, every record belonging to it, and every file you uploaded. It cannot be undone.
Yes. Export is offered before deletion, and is never behind a paywall.
Your work is saved on your device as you go, so a lost signal does not lose an invoice. Sending an invoice does need a connection.
It is transcribed and then deleted. We keep the text your invoice was built from, not the audio. The privacy policy has the full picture.
Tell us the document number and what should have been there instead. If a total is wrong, that is a bug and we want to know urgently — send it straight to the address above.
Email support@rigbill.dev with "security" in the subject. Tell us what you found and how to reproduce it, and give us a chance to fix it before publishing. We will not pursue anyone acting in good faith.
Our privacy policy explains what Rigbill collects and why, and it is kept honest by a build gate that compares it against what the code actually does: Privacy policy